Custom Embroidery and other text here.

We will send you a sample sew-out, i.e. a copy of your design embroidered on a piece of fabric, before production. If you are not happy with the quality of the logo sample you receive via email, we will be more than happy to fix it until you are satisfied. Once the sample is sent to you, you will be charged for the design at $50 per logo, if you decide not to proceed with your order.

Once this sample is approved, we will proceed with production and from this point your order can not be cancelled or returned unless we made a mistake, say wrong product or logo colors.

Hat sample sales are final.

Blank apparel samples can be returned with 15 days of receipt of products. All returns must be accompanied by an AceLogoWear RA# or it will be rejected. Shipping and handling are non-refundable. A 25% restocking fee will be charged on all blank sample returns.

Decorated goods sales are final. If there is a defect in any of the products you recieve, please follow the procedures below.

If there is a defect on any product you receive, please call customer service and we'll be happy to arrange an exchange or, if the product is no longer available, a refund on the defective pieces.

Note that no return will be accepted unless there is a Return Authorization issued by AceLogoWear.com. Claims must be reported within 7 days of recipts of goods. Please check your merchandize upon receipt. Only defective goods can be returned within 30 days of receipt of merchandize with a Return Authorization #.

Although we pride ourselves in providing quality embroidery work, please note that embroidery is a mechanical process. A needle is doing the sewing, so each hat will have its own characteristic due to machine variance. These variances are not considered defects.